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Residents

Welcome Tenants!

We are committed to your comfort and satisfaction, and pride ourselves on our tenant services and continuous upkeep of your rental home. Our friendly and dependable staff is here to assist you!

In ongoing efforts to promote convenience and keep up with the modern tenant’s lifestyle, we utilize an online Tenant Portal that serves as a one-stop-shop for managing all of your tenant-related needs. Each tenant has a personal portal where you can pay your rent, review payment history, submit maintenance requests, view the status of past requests, and more. We invite you to take advantage of our electronic services by clicking the links above.

Maintenance

Please log into your Tenant Portal to report a maintenance issue. Once logged in, you can submit a new maintenance request and view the status of any previous requests. Requests are reviewed Monday to Friday from 9am to 5pm.

If you have an emergency, please call (325) 698-3820.

Login

Pay Your Rent Online

It's easy! Just let us know you want to pay your rent online and we'll email you an account activation link.

Don't have an account?

It's easy! Just let us know you want to pay your rent online and we'll email you an account activation link. Learn more. Get Started


Already have an account?

Click the button below to be taken to the Tenant Portal login page. Login

Benefits

Once you've signed up, you can:

  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. Plus, you get the added benefit of not having to write checks, address envelopes, or buy stamps.

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.

Relocation

Before the move:

Get organized. Start a file to keep track of estimates, receipts and other information. You may be able to deduct your move and lower your taxes, so check with the IRS to see what expenses can be deducted on your next tax return.

Research your new community. This website & local Chamber of Commerce is a great place to find information about your new community.

Stay Healthy. Gather medical and dental records - including prescriptions and shot records. Ask your existing doctors if they can refer you to care providers in your new city.

Prepare your children. Arrange to have school records transferred to your children's new school district and/or daycare.

Tie up loose ends.

  • Contact utility companies to disconnect, transfer or connect services. Plan on keeping current services through your move date and having new ones available prior to your move-in date.
  • Call your insurance agent to see what changes to expect in your policies. Ask if moving is covered and arrange for insurance for your new home.
  • Contact your bank and/or credit union to transfer or close accounts. Clear out safety deposit boxes. Pick up traveler's checks or cash for "on the road" expenses.

Keep in touch. File a change of address. If you don't know what your new address will be, ask the postal service to hold your mail in their office in your new city. Make a list of friends, relatives and businesses that will need to know of your move and send your new address to them as soon as possible. Postal forwarding time is limited.

Take inventory.

  • Decide what items need to go before your move and plan a yard sale or contact your local charities. If you donate, be sure to get a receipt for income tax purposes.
  • Make a list of things that are valuable or difficult to replace. Ship these items by certified mail or carry them with you.

Clean house.

  • Start collecting boxes and other packing supplies.
  • Drain all gas and oil from your mower and other motors. Gas grills, kerosene heaters, etc. must be emptied as well.
  • Empty, defrost and clean your refrigerator at least 24 hours before moving day.

Reserve your moving truck. Do this at least a few weeks before your move. If you need a ramp or other loading equipment, make reservations with a local equipment-rental yard.

Be prepared. As moving day gets closer, finish packing and prepare a box with the essentials. Keep these items handy, preferably in your automobile. Don't forget to include extra clothing, toiletries and snacks for the kids. Other things to consider are:

  • Coffee cups, paper plates, paper towels
  • Plastic forks, spoons, knives
  • Dish soap, trash bags, towels
  • Phone books, pencils and paper, your "move file"
  • Telephone, radio, batteries
  • Scissors, masking tape, utility knife, can opener
  • Toilet paper, prescriptions, aspirin or other pain relievers
  • Flashlight, light bulbs, hammer
  • Toys for the kids
moving boxes

Finish up. Before leaving your old home, check every room, closet and cabinet one last time. Make sure everything is loaded. Leave a note with your new address in the house so future occupants can forward any stray mail.

After the move:

Get connected. Check to see if your mail is making it to your new address or pick up any mail being held.

Fill out the paperwork. Get a new driver's license and new tags for your automobile. And don't forget to register to vote. In many states, you can do this when you get your new license.

FAQs

Q: How do I apply?
You can apply online through our website. Once you have found the home you wish to apply for, click the ‘Apply Now’ button on the rental listing page. You will be prompted to pay your application fee via credit card. We will follow up with you once we have reviewed your application.

Q: How do I pay my rent?
Rent is due on the first of each month. You can mail it into us or you can pay your rent online. Please visit the ‘Pay Rent Online’ sub-tab to learn more.

Q: How do I report a maintenance issue?
Please log into your Tenant Portal to submit a maintenance request. Requests are reviewed Monday to Friday from 9am to 5pm. If you have a maintenance emergency, please call (325) 698-3820.

Q: How can I build my credit?
In addition to avoiding late fees, you can actually build your credit by paying your rent on time! By reporting your payment history to Experian RentBureau, we can help you reap the rewards of getting your rent to us by the 1st.

Utility Service Providers For Our Area

Phone

  • AT&T – 800-464-7928

Electric

  • WTU - 866-322-5563
    (WTU can often turn on same day M-F if you call early enough)
  • Reliant Energy – 866-735-4268
  • Taylor Electric – (Local) 928-4715
  • TXU Electric – 877-460-7066

Go online to www.powertochoose.org to find which providers currently have the cheapest rates.

Water & Trash pick up

  • City of Abilene – 534 Cypress Street 676-6405

You generally need to be present at water office with lease agreement to establish service. If you cannot be present (i.e. moving from out of state), then when establishing water service ask the water office to unlock the meter but to NOT turn the valve on. You will need to then turn valve on at meter when you move in. This can be done by turning valve in the direction of arrow with a crescent wrench.

Gas

  • Atmos Energy – 800-460-3030.

Atmos requires a resident 18yrs or older to be present at property when gas is turned on.

Cable

  • SUDDENLINK Communications – 902 S. Clack 698-3585

If you elect to get Satellite, you must put dish on a pole in the yard & pay for pole yourself.

Emergency – 911       POISON CONTROL 800-222-1222

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